I translate between executives, delivery teams & the frontline.
Business Analyst with enterprise depth across telco, technology, banking and health — pairing requirements elicitation, process mapping and Agile delivery with senior commercial experience, including a ~USD $100M Asia-Pacific portfolio. I have built working software, priced and governed enterprise deals, and worked inside live service journeys.
A rare range across three fluencies.
Most analysts speak one language well. My value is accurate translation between all three — the boardroom, the backlog, and the person on the end of the call.
Requirements & Analysis
Stakeholder interviews, workshop facilitation, user stories and acceptance criteria, functional specs and traceability within Agile/Scrum delivery.
Process & Operating Model
Current- to future-state process mapping, customer-journey design, root-cause and impact analysis, UAT, change and operational handover.
Technical & AI-Assisted Build
SQL, APIs and JSON/XML; Node.js, Vue and SQLite; Power Apps & Power Automate; AI-assisted analysis, prototyping and documentation.
Projects where analysis met a working build.
Not slideware — systems I have modelled, specified and built, grounded in real service and commercial contexts.
AI-Integrated Call Management Ontology
An AI-integrated call-management ontology and application layer that tailors support pathways to distinct modes of practice while actively managing risk — grounded in a frontline service handling ~3,500 contacts/month, ~20% high-risk. Just-in-time information flow puts the right guidance in front of call handlers at the right moment.
Personal Finance & Budgeting App
A working finance application built end-to-end: users, accounts, transactions, categories, budgets, statements and reconciliation modelled as a relational schema. Specified and implemented CSV import, field mapping, categorisation, statement reconciliation, running balances and user-level data partitioning.
Enterprise commercial to the frontline.
A deliberately broad path — the reason I can price a deal, write the spec, and understand the person the service is for.
Let's build something that actually ships.
Available for Business Analyst, systems-design and product-analysis work in Aotearoa New Zealand and remote.